ADA & ACCESSIBILITY

ADA ACCESSIBILITY STATEMENT

General

Alpharetta strives to ensure that its services are accessible to people with disabilities. Alpharetta has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on

Alpharetta makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.0).

Enabling the Accessibility Menu

The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

Alpharetta continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist. 

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Alpharetta will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

 

Employment: The City of Alpharetta does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication:

   The City of Alpharetta will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in The City of Alpharetta’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments

Modifications to Policies and Procedures: 


    The City of Alpharetta will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  For example, individuals with service animals are welcomed in The City of Alpharetta’s offices, even where pets are generally prohibited.


Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of The City of Alpharetta, should contact the office of 

 

The ADA Coordinator,

James Drinkard,

2 Park Plaza

Alpharetta, Georgia 30009

678-297-6014

as soon as possible but no later than 48 hours before the scheduled event. The ADA does not require The City of Alpharetta to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of The City of Alpharetta is not accessible to persons with disabilities should be directed to

 

The ADA Coordinator,

James Drinkard,

2 Park Plaza

Alpharetta, Georgia 30009

678-297-6014

The City of Alpharetta will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.


The City of Alpharetta

Grievance Procedure under The Americans with Disabilities Act

 

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA").  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by The City of Alpharetta.  The City’s Personnel Policy governs employment-related complaints of disability discrimination.

 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:                                               

 

The ADA Coordinator,

James Drinkard,

2 Park Plaza

Alpharetta, Georgia 30009

678-297-6014

 

Within 15 calendar days after receipt of the complaint, John Wesserling or his designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting, James Drinkard or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of The City of Alpharetta and offer options for substantive resolution of the complaint.

 

If the response by James Drinkard or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Administrator or his designee.

 

Within 15 calendar days after receipt of the appeal, the will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Administrator or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

 

All written complaints received by the Assistant City Administrator or his designee, and responses from these two offices will be retained by The City of Alpharetta for at least three years.