FAQs

Finance

Frequently Asked Questions

Taxes (including Property Taxes)

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FAQs

How can I pay my City property taxes?

For your convenience, you may pay by any of the following methods:

Online: Pay using your credit card (Visa, MasterCard, or American Express), debit card, or eCheck (coming soon).

By phone: Call 678-297-6060 (option 0) to pay using your credit card (Visa, MasterCard or American Express), debit card, or eCheck (coming soon).

By Mail: P.O. Box 117022, Atlanta, GA 30368-7022. Please make check(s) payable to the City of Alpharetta. Mail both the tax stub and your check or money order. Include account number(s) on your check or money order.

In Person: 2 Park Plaza, 1st Floor, Financial Services Division Cashier’s Office. We accept cash, check, money order, credit/debit cards, tap to pay, ApplePay, Samsung Pay and Google Pay.

Personal Online Bank Pay: Pay using your financial institution’s bill pay services. Make payment payable to City of Alpharetta, and remit payment to: City of Alpharetta, Attn: Financial Services Division, 2 Park Plaza, Alpharetta GA 30009.

QR Code: Scan the QR code using your smartphone to make a payment online. You can pay using your credit card (Visa, MasterCard, or American Express), debit card, or eCheck (coming soon).
How can I appeal my property value?

You may appeal to the Fulton County Board of Assessors. For more information on filing an appeal or return, please contact the Assessors’ Office at 404-612-6440. If you filed an appeal against your property assessment, you are still required to pay the bill by the due date. Once the Fulton County Board of Assessors or Board of Equalization makes a final decision on your appeal, the City will record the new value and process any resulting billing adjustments upon receiving the information from the County.
What should I do if I closed my business or sold a piece of personal property (boats, equipment, etc.) during the tax year?

If you closed your business or the personal property was sold after January 1st of the current year, the tax is still due. You must also notify Fulton County Board of Assessors at 404-612-6440 (option 2, then 1) that the property closed or sold after January 1st.
My mortgage company is responsible for paying my property taxes, what do I need to do?

Forward a copy of the tax bill to your mortgage company to ensure they have the bill on record and there will be no delay in payment processing.
What happens if I do not receive my City property tax bill?

Contact the City’s customer service team at 678-297-6060 (option 0). Failure to receive a tax bill does not relieve you of the responsibility to make payment by the due date.
When are the City of Alpharetta property taxes mailed and due?

Property tax bills are mailed on or before October 1st. Current year property taxes are due on December 1st. Prior year property taxes are due immediately.
Do I get the deadline date of paying my property tax extended if I do not receive my bill on time?

Failure to receive a property tax notice does not exempt the taxpayer from making payment by the due date.
What happens if I do not pay my city property taxes?

Any unpaid property taxes will be subject to the issuance of a FiFa (lien) in accordance with O.C.G.A. §48-3-3, which may result in the sale of a FiFa. Additionally, unpaid personal property taxes may result in the revocation of your business license and, if applicable, may prevent participation in City functions.
How can I get answers to other tax questions?

Contact the City’s customer service team at 678-297-6060 (option 0). Our office is always ready to assist.
What happens if I have a returned check for my property tax payment?

A return check fee equal to the greater of $25.00 or 5% of the check value will be assessed.
What is a temporary tax bill?

Properties under appeal will receive a “Temporary Tax Bill” with a value set at the higher of your return value or 100%/85% (depending on your selection made at time of your appeal) of the value proposed by the Fulton County Board of Assessors. You are required to pay this bill by the due date in order to avoid penalty, interest, or tax lien. A refund and/or adjusted bill will be provided after the appeal is settled.

Trash and Recycling

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FAQs

How often am I billed for garbage service?

The City of Alpharetta bills for garbage services once a quarter. The billing dates are March 1, June 1, September 1, and December 1. You have 20-days from the billing date to pay your bill. A late fee in the amount of $5.00 will be imposed after the 21^st day.
If my garbage services are missed, does the City of Alpharetta credit my account?

The city does not credit any accounts for missed services. If this occurs, please contact the Republic Services customer service team at 678-407-6216 to make arrangements to pickup any missed items.
What are my payment options?

Online: Pay using your credit card (Visa, MasterCard, or American Express), debit card, or eCheck (coming soon).

By phone: Call 678-297-6060 (option 0) to pay using your credit card (Visa, MasterCard or American Express), debit card, or eCheck (coming soon).

By Mail: P.O. Box 117022, Atlanta, GA 30368-7022. Please make check(s) payable to the City of Alpharetta. Mail both the tax stub and your check or money order. Include account number(s) on your check or money order.

In Person: 2 Park Plaza, 1st Floor, Financial Services Division Cashier’s Office. We accept cash, check, money order, credit/debit cards, tap to pay, ApplePay, Samsung Pay and Google Pay.

Personal Online Bank Pay: Pay using your financial institution’s bill pay services. Make payment payable to City of Alpharetta, and remit payment to: City of Alpharetta, Attn: Financial Services Division, 2 Park Plaza, Alpharetta GA 30009.

QR Code: Scan the QR code using your smartphone to make a payment online. You can pay using your credit card (Visa, MasterCard, or American Express), debit card, or eCheck (coming soon).

Automatic Bank Draft: Setup to have you sanitation payment made directly from your checking or savings account by completing the bank draft application. c

Purchasing

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FAQs

How do I register as a vendor to receive procurement solicitations (e.g. bids, RFPs, etc.)?

You may register online from the "Vendor Registration" link
Where can I see the results for a particular procurement solicitation?

Go to the Procurement Opportunities page. When a bid is closed a bid tabulation will be posted.
Does every vendor you make payment to have to fill out a W-9 form?

We are required by the IRS to have a current W-9 form on file for all vendors to which we make payments.
What is a pre-bid/pre-proposal conference?

The pre-bid/pre-proposal conference is a meeting held to discuss the Invitation for Bid (IFB) or Request for Proposal (RFP) document. This meeting gives you the opportunity to ask questions and to request clarification of documents. Conferences are not mandatory, but the suppliers are strongly urged to attend.
Where can I find more information on how to do business with the City?

You may download the How To Do Business brochure or call the Purchasing Department at 678-297-6052 and request a copy be mailed to you.
If I am not on the city’s vendor list, can I still submit bids to the city?

If you are not on our vendor list you are still allowed to submit bids. Should you be awarded a contract, the City cannot issue a purchase order until you are a registered vendor and have filed out a W-9 form.

General

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FAQs

What are my payment options?

Online: Pay using your credit card (Visa, MasterCard, or American Express), debit card, or eCheck (coming soon).

By phone: Call 678-297-6060 (option 0) to pay using your credit card (Visa, MasterCard or American Express), debit card, or eCheck (coming soon).

By Mail: P.O. Box 117022, Atlanta, GA 30368-7022. Please make check(s) payable to the City of Alpharetta. Mail both the tax stub and your check or money order. Include account number(s) on your check or money order.

In Person: 2 Park Plaza, 1st Floor, Financial Services Division Cashier’s Office. We accept cash, check, money order, credit/debit cards, tap to pay, ApplePay, Samsung Pay and Google Pay.

Personal Online Bank Pay: Pay using your financial institution’s bill pay services. Make payment payable to City of Alpharetta, and remit payment to: City of Alpharetta, Attn: Financial Services Division, 2 Park Plaza, Alpharetta GA 30009.

QR Code: Scan the QR code using your smartphone to make a payment online. You can pay using your credit card (Visa, MasterCard, or American Express), debit card, or eCheck (coming soon).

Automatic Bank Draft: Setup to have you sanitation payment made directly from your checking or savings account by completing the bank draft application. c
Is there a penalty for late payment?

Any accounts not paid by the due date will be penalized a one-time 10% charge on the base amount of unpaid taxes. In addition to the 10% penalty, interest will accrue monthly at a rate of 1% of the unpaid base amount each month until the taxes are paid in full. Penalties and interest charges shall not be waived, regardless of the reason for the delinquent payment.
Does the City of Alpharetta handle water/sewer accounts?

The City of Alpharetta does not provide water and sewer service. Please contact Fulton County Water Department at 404-612-6830 to inquire about these services.
Does the City pay sales tax?

The city is tax exempt. We will be glad to send you a copy of our tax exempt certification upon your request.
Are departments allowed to make their own purchases?

City departments are allowed to make their own purchases. If the purchase is over $25,000 a formal bid process is required for that purchase.
Who do I contact to get payment for my invoice?

You may contact the Accounts Payable Department at 678-297-6060 for any questions regarding payment of an invoice.