911 Operations

Mission Statement

Alpharetta 911 is committed to enhancing the quality of life and safety in our community through standards, technology, and exceptional customer service.



Respect: Honor all with compassion, empathy, courtesy, and equality
Integrity: Maintain a professional working environment characterized by trust, honesty, and accountability
Teamwork: Foster a spirit of cooperation, collaboration, and creative problem solving
Excellence: Provide a quality of service based on accuracy, consistency, best practices, and industry standards

Alpharetta 911 Operations Facts

On average the 911 center:

  • Answers 45,000 911 emergency calls per year
  • Answers 51,000 Non-emergency calls per year
  • Dispatches 25,000 Police related calls
  • Dispatches 8,300 Fire or Medical related calls

Tri-Ace Accredited Center of Excellence with the International Academy of Emergency Dispatch. 

Find out what an Accredited Center of Excellence is by watching the video:

State of the art 911 facility that uses the most advanced technology such as:

  • SunGard CAD
  • Text-to-911
  • Automated 911 call back
  • Smart 911
  • Multi-agency Computer Aided Dispatch interface to allow seamless interoperability with surrounding agencies

Open Records Request

All open records / Freedom of Information Act request related to 911 recordings or radio traffic must go thru the public safety’s records division. You can start the process from the city’s Open Records Request page located here: http://www.alpharetta.ga.us/government/open-records-request

When to Call 911


In an emergency, call 911 or your local emergency number immediately from any wired or wireless phone. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. 

Examples include:

  • A fire
  • A crime, especially if in progress
  • A car crash, especially if someone is injured
  • A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention

Important: If you’re not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help.

When you call 911, be prepared to answer the call-taker’s questions, which may include:

  • The location of the emergency, including the street address
  • The phone number you are calling from
  • The nature of the emergency
  • Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency

Remember, the call-taker’s questions are important to get the right kind of help to you quickly.

Be prepared to follow any instructions the call-taker gives you.

Many 911 centers can tell you exactly what to do to help in an emergency until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR. 

Finally, do not hang up until the call-taker instructs you to. 

If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up—that could make 911 officials think that an emergency exists, and possibly send responders to your location. Instead, simply explain to the call-taker what happened.

Smart 911 Signup

No one plans to call 9-1-1, but you can plan ahead now.  Find out how to participate in this free program at https://www.smart911.com